Frequently Asked Questions

There is no fixed order cut-off time. Same-day and next-day delivery are subject to availability. Delivery timings are estimates and may vary depending on the order, preparation requirements and courier availability.

Yes. You can specify your preferred delivery date when placing your order. Free islandwide delivery takes 2–5 days; next-day delivery is S$4 and same-day delivery is S$6, subject to availability. For help with a specific date, contact us on WhatsApp by tapping the WhatsApp icon visible on our website. Alternatively, contact us at +65 8951 2396.

Yes. Caring Pair delivers care packages, gift hampers, bouquets and selected gifts throughout Singapore.

If you have any questions or need an update on your delivery, contact us on WhatsApp by tapping the WhatsApp icon visible on our website. Alternatively, contact us at +65 8951 2396. We usually reply almost immediately.

If the recipient is unavailable, we will contact the sender first. Where appropriate, we may leave the gift safely at the recipient’s doorstep. If we are unable to reach both the sender and recipient, or the gift cannot be left safely, it will be returned to us. A re-delivery can then be arranged with an additional delivery charge, or you may choose to self-collect from us at no additional charge.

We take extra care with bouquets and perishable items so they are prepared for fresh delivery.

Yes. You can have the gift delivered directly to the recipient. Simply provide the recipient’s delivery details when placing your order, and we’ll deliver it to them. Where available, you can also include a personalised message with the gift.

Yes. Use the recipient’s Singapore address and contact number for delivery, and your own billing details. Choose your preferred delivery date using Singapore time (SGT, UTC+8), and include your name in the gift message. For help placing an overseas order or checking a delivery date, contact Caring Pair.

Free islandwide delivery takes 2–5 days. Order in advance and specify your preferred delivery date. If you need your gift sooner, next-day and same-day delivery options are still available at a small additional cost, subject to availability.

We do not accept returns for a change of mind. If your gift arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos so we can help. Read our refund policy.

Please contact us as soon as possible. Whether a change or cancellation can be made depends on the preparation and fulfilment status of the order. You can also review our refund policy.

Selected products support name personalisation, personalised messages or both. Check the product details for the available options before ordering.

Selected corporate gift options can support branding. Availability depends on the product, quantity and lead time, so please share your requirements through our corporate enquiry.

Yes. We welcome corporate and bulk enquiries. We can discuss the gift direction, quantity, personalisation, required date and delivery arrangements with you.

Corporate delivery is planned around the order quantity, required date and distribution needs. Bulk orders may qualify for discounted or complimentary delivery depending on the order. Start a corporate enquiry for a quote.