Help & delivery
Frequently Asked Questions
Quick answers about gift delivery, ordering, personalisation and corporate gifting with Caring Pair in Singapore.
Delivery & shipping
Tap a question below to view the details.
What are your delivery charges?
Same-day and next-day delivery are subject to availability. Delivery timings are estimates and may vary depending on the order, preparation requirements and courier availability.
Do you deliver gifts across Singapore?
Yes. Caring Pair delivers care packages, gift hampers, bouquets and selected gifts throughout Singapore.
Can I track my delivery?
We do not provide a tracking number for deliveries. If you would like an update on your order, you can reach out to us through WhatsApp and we will help check the delivery status for you.
What happens if the recipient is unavailable?
If the recipient is unavailable, we will contact the sender first. Where appropriate, we may leave the gift safely at the recipient’s doorstep. If we are unable to reach both the sender and recipient, or the gift cannot be left safely, it will be returned to us. A re-delivery can then be arranged with an additional delivery charge, or you may choose to self-collect from us at no additional charge.
How are bouquets and perishable items handled?
We take extra care with bouquets and perishable items so they are prepared for fresh delivery.
Orders
Useful information before and after placing your order.
Can I send the gift directly to the recipient?
Yes. You can have the gift delivered directly to the recipient. Simply provide the recipient’s delivery details when placing your order, and we’ll deliver it to them. Where available, you can also include a personalised message with the gift.
How early should I place my order?
We highly recommend placing your order in advance so you can enjoy our FREE islandwide delivery for advance orders. If you need your gift sooner, next-day and same-day delivery options are still available at a small additional cost, subject to availability.
Can I change or cancel an order?
Please contact us as soon as possible. Whether a change or cancellation can be made depends on the preparation and fulfilment status of the order. You can also review our refund policy.
Personalisation
Make selected gifts feel more personal.
Can I personalise a gift with a name or message?
Selected products support name personalisation, personalised messages or both. Check the product details for the available options before ordering.
Can company logos or branding be added?
Selected corporate gift options can support branding. Availability depends on the product, quantity and lead time, so please share your requirements through our corporate enquiry.
Corporate gifting
For employee appreciation, client gifting, events and larger quantities.
Do you handle bulk corporate gift orders?
Yes. We welcome corporate and bulk enquiries. We can discuss the gift direction, quantity, personalisation, required date and delivery arrangements with you.
How does delivery work for corporate orders?
Corporate delivery is planned around the order quantity, required date and distribution needs. Bulk orders may qualify for discounted or complimentary delivery depending on the order. Start a corporate enquiry for a quote.
Still need help?
Send us your question and we’ll point you in the right direction.